Terms and Conditions
These terms are the working agreement between Greater Sudbury Duct Cleaning of 11 Rodrigue Ave, Chelmsford, Ontario and anyone booking air duct or dryer vent cleaning services. They are written in plain language on purpose, because a customer should never need a lawyer to book a duct cleaning.
Estimates and pricing
Every estimate is free and describes the expected scope and price of the work. Estimates are prepared honestly from what you describe by phone or through the quote form, and for larger or commercial jobs, from an on-site inspection. If conditions found during the work differ materially from what was quoted, the team discusses any change with you and gets your agreement before proceeding. Payment is due on completion of the work unless agreed otherwise in writing.
Booking, access, and rescheduling
Appointments are scheduled Monday to Friday between 9:00 am and 5:00 pm. You agree to provide reasonable access to the furnace area, registers, cold air returns, and, for dryer vent work, the space behind and around the dryer. Please reschedule by phone with reasonable notice if your plans change; there is no charge for doing so.
How the work is performed
Technicians protect floors and furnishings in work areas, use professional equipment appropriate to the job, and restore work areas before leaving. Any pre-existing damage, defects, or code issues discovered in your ductwork or venting are reported to you; repairing them proceeds only with your agreement.
Service concerns
Raise any concern about completed work within 24 hours of the visit by calling 705-918-1202, and Greater Sudbury Duct Cleaning will inspect and make it right. Prompt reports are easiest to resolve fairly while the job details are fresh for everyone.
Liability and insurance
Greater Sudbury Duct Cleaning carries liability insurance for the services it performs. The company is responsible for damage caused by its own work, and is not responsible for pre-existing conditions in ductwork, venting, or HVAC equipment, or for defects it identified and you chose not to address.
Website and privacy
Use of this website is also governed by the privacy policy, which explains what the quote form collects and how contact information is handled. Content on this site is provided for general information about the services offered and is not a substitute for an on-site assessment.
Changes
These terms may be updated from time to time; the version on this page applies. Questions can be directed to Sean Mason at 705-918-1202, Monday to Friday, 9:00 am to 5:00 pm.
Terms Questions
Is a free estimate from Greater Sudbury Duct Cleaning binding?
An estimate is the honest expected price based on what you describe and, for larger jobs, what the inspection finds. If the duct system turns out to be materially different once work begins, any change is discussed and agreed with you before extra work happens. No surprise invoices.
What if I need to reschedule my appointment?
Call 705-918-1202 as soon as you know. Life happens, and rescheduling costs nothing when you give reasonable notice; it simply frees the slot for another Sudbury household.
What if something is not right after the visit?
Tell the team within 24 hours of the service and they will make it right. Concerns raised promptly are the easiest to inspect and resolve while the job details are fresh.